Introduction
At Sysadvfl, we believe your financial data deserves the highest level of protection. This privacy policy explains how we collect, use, and safeguard your personal information when you use our finance control platform.
Our commitment to privacy isn't just about compliance with Indonesian data protection laws – it's about building trust with every user who relies on us to help manage their financial journey. We understand that when you share your financial information with us, you're placing significant trust in our hands.
This policy covers all interactions with our platform, from initial registration through ongoing use of our financial analysis and budgeting tools. We've written this in plain language because transparency shouldn't require a law degree to understand.
Information We Collect
Account Information
When you register, we collect your name, email address, phone number, and create a secure password for your account. We also store your preferred language and notification settings.
Financial Data
You provide transaction details, bank account information, budget categories, and financial goals. This data helps us provide personalized insights and recommendations for your financial planning.
Usage Analytics
We track how you interact with our platform – which features you use most, when you log in, and how long you spend analyzing your finances. This helps us improve the user experience.
Device Information
Your IP address, browser type, device model, and operating system are collected for security purposes and to optimize our platform's performance across different devices.
Automatic Data Collection
Some information is collected automatically when you use our services. This includes cookies that remember your preferences, session tokens that keep you logged in securely, and error logs that help us troubleshoot technical issues.
We use local storage to save your dashboard customizations and recent activity, making your experience smoother each time you return to the platform.
How We Use Your Data
Your information serves specific purposes that directly benefit your experience with our finance control platform:
- Financial Analysis: We process your transaction data to generate spending insights, identify patterns, and suggest budget optimizations tailored to your financial behavior.
- Security Monitoring: Account activity is monitored for unusual patterns that might indicate unauthorized access or fraudulent activity.
- Platform Improvement: Usage analytics help us understand which features are most valuable and where we can enhance the user experience.
- Customer Support: When you contact us for help, we access your account information to provide relevant assistance and resolve issues efficiently.
- Communication: We send important updates about your account, new features that might interest you, and educational content about financial management.
We never use your data for purposes beyond what's necessary to provide and improve our service. Your financial information isn't sold to advertisers or used for marketing campaigns by third parties.
Data Sharing and Third Parties
We maintain strict control over who has access to your information. Here's when and why we might share data:
Service Providers
We work with carefully selected companies that help us operate our platform. This includes cloud hosting providers for data storage, payment processors for subscription billing, and security firms that help protect against cyber threats. All these partners sign strict confidentiality agreements.
Legal Requirements
Indonesian law requires us to cooperate with government agencies in certain circumstances. We'll only share your information when legally compelled to do so, and we'll notify you unless prohibited by law.
Business Transfers
If Sysadvfl is acquired or merges with another company, your data would transfer to the new entity. We'd notify all users at least 30 days before such a transfer, giving you time to download your data if you prefer not to continue with the new service.
What We Never Share
We don't sell user data to marketers, share financial information with social media platforms, or provide your personal details to advertisers. Your transaction patterns and spending habits remain confidential to our platform.
Your Privacy Rights
Indonesian data protection laws grant you several important rights regarding your personal information:
Access Your Data
Request a complete copy of all personal information we store about you. We'll provide this in a readable format within 30 days of your request.
Correct Information
Update or fix any incorrect personal details in your account. Most information can be edited directly through your dashboard settings.
Delete Your Account
Request complete deletion of your account and all associated data. This process is irreversible and typically completed within 7 business days.
Data Portability
Download your financial data in a standard format that can be imported into other financial management tools if you decide to switch platforms.
Restrict Processing
Limit how we use your data while keeping your account active. This might affect some features but preserves your historical financial information.
How to Exercise Your Rights
Contact our privacy team at info@sysadvfl.com with your request. Include your account email and specify which right you'd like to exercise. We'll respond within 14 days to confirm receipt and provide a timeline for completion.
For account deletion or data portability requests, we may ask for additional verification to ensure we're communicating with the actual account holder.
Security Measures
Protecting your financial data requires multiple layers of security. Here's how we safeguard your information:
Encryption
All data is encrypted both in transit and at rest using industry-standard AES-256 encryption. Your passwords are hashed using bcrypt with salt rounds.
Access Controls
Our employees access user data only when necessary for support or technical maintenance, and all access is logged and monitored.
Regular Audits
We conduct quarterly security assessments and penetration testing to identify and address potential vulnerabilities.
Secure Infrastructure
Our servers are hosted in certified data centers with 24/7 monitoring, backup power systems, and strict physical access controls.
Incident Response
We maintain a detailed incident response plan and will notify affected users within 72 hours of discovering any data breach.
Two-Factor Authentication
Optional 2FA adds an extra security layer to your account using SMS codes or authenticator apps for login verification.
Despite these measures, no system is completely secure. We recommend using strong, unique passwords and enabling two-factor authentication to further protect your account.
Data Retention Periods
We keep your information only as long as necessary to provide our services and comply with legal requirements:
Active Account Data
Personal and financial information is retained while your account remains active and for 3 months after account closure to allow for reactivation.
Transaction Records
Financial transaction data is kept for 7 years after account closure to comply with Indonesian financial record-keeping requirements.
Support Communications
Customer service emails and chat logs are retained for 2 years to maintain service quality and resolve follow-up issues.
Analytics Data
Usage analytics and performance metrics are kept for 18 months to identify trends and improve platform functionality.
Security Logs
Access logs and security monitoring data are maintained for 1 year to investigate potential security incidents.
When retention periods expire, data is permanently deleted from our systems and cannot be recovered. You can request earlier deletion of your data by contacting our support team.
International Data Transfers
While our primary servers are located within Indonesia, some data processing occurs internationally to provide you with the best possible service:
Cloud Services
We use Amazon Web Services and Google Cloud Platform for backup storage and disaster recovery. These providers maintain data centers in Singapore and Australia, which offer strong data protection laws comparable to Indonesian standards.
Support Services
Our customer support platform processes inquiry data through servers in Singapore to provide faster response times for technical issues.
Security Monitoring
Threat detection and security analysis services operate from multiple international locations to provide 24/7 protection against cyber attacks.
Safeguards for International Transfers
All international data transfers are protected by:
- Standard contractual clauses approved by Indonesian data protection authorities
- Additional security measures including enhanced encryption
- Regular audits of international partners' security practices
- Provisions allowing you to object to international processing
If you prefer to restrict international data transfers, contact us to discuss alternative arrangements, though this may limit some platform features.
Cookies and Tracking
Our platform uses cookies and similar technologies to enhance your experience and improve security:
Essential Cookies
These cookies are necessary for basic platform functionality. They remember your login status, language preferences, and security tokens. You cannot disable these cookies without affecting the platform's operation.
Analytics Cookies
We use analytics cookies to understand how users interact with our platform. This data helps us identify popular features, troubleshoot problems, and optimize performance. These cookies don't identify you personally.
Security Cookies
Security-related cookies help detect unusual activity, prevent fraud, and protect your account from unauthorized access. They track login patterns and flag suspicious behavior.
Managing Cookies
You can control cookie settings through your browser preferences or our cookie management tool in your account settings. Disabling certain cookies may affect platform functionality.
We don't use advertising cookies or share cookie data with marketing companies. All cookies are used solely to improve your experience with our financial management platform.
Children's Privacy
Sysadvfl is designed for adults managing their personal or business finances. Our platform is not intended for users under 18 years of age, and we don't knowingly collect personal information from children.
If you're a parent or guardian and believe your child has created an account on our platform, please contact us immediately at info@sysadvfl.com. We'll investigate and delete any account created by someone under 18 years old.
Financial management requires adult decision-making capabilities and legal capacity to enter into financial agreements. For this reason, our terms of service explicitly require users to be at least 18 years old.
Policy Updates
This privacy policy may change as we improve our platform or respond to new legal requirements. Here's how we handle updates:
Notification Process
We'll email all active users at least 30 days before significant policy changes take effect. Minor updates, such as clarifications or contact information changes, will be posted on our platform with appropriate notices.
Your Options
If you disagree with policy changes, you can download your data and close your account before the new terms take effect. Continued use of the platform after the effective date indicates acceptance of the updated policy.
Version History
Previous versions of this policy are archived and available upon request. This helps maintain transparency about how our privacy practices have evolved over time.
Privacy Contact Information
Email: info@sysadvfl.com
Phone: +6281354181434
Address: Jl. Sidomukti No.13, Jati, Cemani, Kec. Grogol, Kabupaten Sukoharjo, Jawa Tengah 57552, Indonesia
Response Time: We respond to privacy inquiries within 14 days
Final Notes
Your privacy matters to us, and we're committed to maintaining the trust you place in Sysadvfl. This policy represents our genuine commitment to protecting your personal and financial information.
We believe privacy shouldn't be complicated. If anything in this policy seems unclear or if you have questions about how we handle your data, don't hesitate to reach out. Our team is here to help you understand exactly how your information is protected.
Thank you for choosing Sysadvfl for your financial management needs. We'll continue working to earn and maintain your trust through transparent practices and strong security measures.